Return & Refund Policy

Last updated: July 8, 2026

Welcome to Crochet Crafts. We specialize in digital crochet patterns delivered as PDF files. No physical products will be shipped.

30-Day Refund Policy

You may request a refund within 30 days of your purchase. If 30 days have passed since the purchase date, we cannot offer a refund.

Because our products are digital, you do not need to return any files. However, refunded files must not be copied, shared, resold, distributed, or used commercially after a refund is issued.

Requesting a Refund

To request a refund, contact our customer support team within 30 days of purchase and provide:

• Your name
• Your order number
• The email address used for the purchase
• A brief explanation of the issue

We will review your request and notify you when it has been processed.

Approved Refunds

Approved refunds will be issued to the original payment method. The time required for the refund to appear in your account depends on your bank or payment provider.

Download and Technical Issues

Please contact us if:

• You receive a corrupted or damaged PDF.
• You receive the wrong digital product.
• You cannot access or download your purchase.
• The product is materially different from its description.

We may first offer technical assistance or send a replacement file. You may still request a refund within the 30-day refund period.

Before You Purchase

Please review the product description carefully to confirm that the pattern meets your needs. Each listing clearly identifies the product as a digital PDF crochet pattern and not a finished physical item.

Contact Us

For refund requests or assistance with your order, please contact our customer support team : support@crochet-crafts.store. We will respond as soon as possible.